Live Chat

GrowthEngine Media is a Toronto-based digital marketing agency providing Live Chat services to businesses of all sizes. Contact us today to learn how Live Chat can improve user experience, increase user engagement, and maximize lead generation on your website. 

If there’s one thing missing from today’s online landscape, it’s the human touch. Too often, customers’ interactions with businesses are cold, distant, and digital. A Live Chat website is different: it offers site visitors the opportunity to ask questions directly to a human operator, who will direct those questions back to you, the business owner. Read on to learn more!

User Experience
Generate Leads
User Engagement

Live Chat, Explained

Our team of professional Live Chat agents is available to engage prospective customers 24 hours a day, seven days a week, to ensure that no visit to your website goes unnoticed. This allows your business to track customers who visit after hours or who visit from another timezone – an increasingly important feature in an increasingly borderless world. 

Our agents are trained to respond to all inquiries using a script we develop, edit, and customize in collaboration with your communications team. The script will be designed to gather important information from each lead, including the contact’s phone number, email address, and the product or service of interest.

Always-On Service

GrowthEngine Media’s Live Chat is an ‘always-on service,’ meaning website visitors will be greeted by a Live Chat agency the moment they visit your website, regardless of the day of the week or time of the day. This helps capture after-hours clients and accommodates international customers.

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Capture Leads

Most visitors to your Live Chat website are searching for information or answers about your products or services. Live Chat is an easy way to capture these leads and secure additional information, even after business hours. You or a member of your sales team will be able to follow-up with a detailed pitch using the information our agents collect.

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Track Customer Intent

Live Chat responses offer valuable insights into the type of people that visit your website. While analytics data outlines what pages attracted visitors and how long they stayed, a Live Chat conversation can help you understand exactly what site visitors are looking for.

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Human Touch

Our Live Chat team provides a human touch during the buyer’s journey. Many of our clients work in service industries where bedside manner is incredibly important – a real person engaging in a conversation from a client-approved script will avoid the potential pitfalls of an automated chatbot.

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Gather Client Data

Our Live Chat clients receive emails immediately after the service is engaged. This email outlines all pertinent information obtained by the Live Chat agent. With this information, you can develop a sophisticated database of leads and contact information based on the data provided.

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Live Call Connect

If a prospective customer chooses, during the course of a Live Chat conversation during business hours, to connect with you directly, our agent will process this request via Live Call Connect. This feature allows business to immediately attend to prospective customers needs and, in some cases, finalize sales.

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Google Premier Partner

GrowthEngine Media is a Google Premier Partner, a label offered only to experienced, high-performing search engine marketing agencies. This partnership grants us insight into some of Google’s preferred practices, and informs the decisions we make on behalf of all clients.

Let's Connect!

If you’re interested in enabling a Live Chat service on your website, contact us today to schedule an initial conversation. Our Live Chat service can drive user engagement, improve user experiences for website visitors, and help generate leads from your site. Reach out today to learn how we can help.

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